Our Terms & Conditions
🌟 Let’s keep things smooth, transparent, and joyful — just like our celebrations!
1. Booking & Payments
To confirm your event or product order, a partial or full payment is required. This secures your selected date and the setup resources. We accept various modes of payment and will always provide confirmation for your records.
2. Cancellations & Refunds
Plans change — we understand!
If you cancel at least 72 hours before your event or delivery, we’ll issue a full refund.
Within 72 hours, we may charge a nominal cancellation fee to cover prep costs.
Same-day cancellations are non-refundable due to immediate resource allocation.
3. Custom Orders
Custom decor designs or themes are crafted just for you! Once confirmed, these cannot be changed last-minute. We’ll work closely with you during planning to make sure it’s perfect from the start.
4. Delivery & Setup
We pride ourselves on punctuality. Our team will arrive on the agreed date and time to install your decorations. Please ensure someone is available at the location to guide and verify setup.
5. Damages & Responsibility
Once setup is complete, care of the decor becomes the client’s responsibility. We use high-quality materials, but please avoid exposure to sharp objects, extreme temperatures, or water.
6. Photography & Sharing
We love showcasing our creativity! By booking with us, you agree that we may take pictures of the final setup (excluding personal/private content) for our portfolio or social media. Let us know in advance if you’d prefer otherwise.
7. Legal Disclaimer
All services are provided in good faith and intended to deliver joy. However, we are not liable for issues beyond our control (e.g., venue restrictions, last-minute weather changes for outdoor events, etc.).
🔒 Your trust matters to us.
We keep your details private, treat your event like our own, and always strive for smiles.
Have questions? We're just a call or message away!